Skip to main content

How to adjust your quote format according to the client profile?

Updated over a month ago

Business Context and Objective

Not all your clients read a quote the same way. A startup seeks speed and clarity, a corporate demands transparency and detail, and a public buyer requires complete traceability. Presenting the same quote format to all these profiles risks losing business opportunities due to format mismatch.

🎯 Business Objective: Adapt the presentation of your quotes according to your interlocutor's profile to build trust, speed up decision-making, and increase your conversion rate.

The 4 Typical Client Profiles and Their Expectations

Profile 1: Agile Startup/SME

Their expectations

• Brief and quick-to-read overview

• Focus on deliverables and added value

• No unnecessary technical details

• Trust based on offer clarity

Recommended format: Result-oriented summary

• Presentation by main deliverables only

• Overall amounts by phase

• Text descriptions to explain value

• No display of internal profiles or detailed man-days

Furious Configuration

Enable rate card grouping:

Go to Configuration > Business > Advanced Quote Theme
• Edit your theme and check “Group rate cards”
• Result: Only deliverables appear on the PDF, with their consolidated total

Hide technical details:

In the quote preview, click Configuration
• Uncheck “Quantity” and “Unit”
• Hide detailed rate card lines (option “Hide line”)

Enrich with content:

Use “+ Content > Text” to add business descriptions
• Explain the value of each deliverable rather than its composition

💡 Tip: For this type of client, prefer the Simplified Mode of the spreadsheet, which directly displays streamlined lines without profile detail.

Profile 2: Corporate

Their expectations

• Full transparency on offer composition

• Visibility on involved profiles and their seniority level

• Detail of man-days to justify price

• Consistency between quote and negotiated rate cards

Recommended format: Detailed and structured

• Display all rate card lines

• Visible profiles/skills

• Explicit quantities and units (days, hours)

• Organized by categories and subcategories

Furious Configuration

Disable rate card grouping:

In Configuration > Business > Advanced Quote Theme
• Uncheck “Group rate cards”
• Result: Each skill line appears in the PDF

Display all detail elements:

In the quote preview, click Configuration
• Check “Quantity”, “Unit”, “Always show the subtotal of the category”

Use Standard Mode of the spreadsheet:

List skills in columns
• Associate them with deliverables in rows
• Furious will automatically display the complete breakdown

Add line descriptions:

Expand each rate card line
• Fill in the field “Text description” to specify the scope

💡 Tip: If you have negotiated rate cards with this client, associate them directly with the client account. They will appear first when creating quotes.

Profile 3: Public/Regulated Sector

Their expectations

• Complete traceability and compliance with guidelines

• Precise referencing of each service

• Justification of applied rates

• Comprehensive documentation for bid files

Recommended format: Ultra-detailed with coding

• Each rate card line referenced and detailed

• Displayed profiles and TJM if required by the market

• Tags for specific coding (e.g., service codes, lots)

• Categories aligned with the specifications

Furious Configuration

Create a dedicated rate card for public market:

Go to Business > Rate Cards > + Add
• Structure by lots or phases according to the specifications
• Use Tags to add regulatory references

Enable complete display:

Disable rate card grouping
• Display quantities, units, subtotals
• Enable display of long descriptions

Document each line:

Systematically fill in the “Text description” fields
• Add Tags for reference (e.g., “Lot 1”, “Service Code A3”)
• Indicate required profiles and skills

Customize the quote theme:

Create a specific theme for public markets
• Include mandatory legal notices
• Configure the display of regulatory information

Profile 4: Price-sensitive Client/SMB

Their expectations

• Clear justification of price-quality ratio

• Understanding of what they are actually purchasing

• No technical jargon or unnecessary details

• Reassurance on delivered value

Recommended format: Balance between summary and detail

• Clearly identified deliverables with rich descriptions

• Visible quantities to show effort

• Hide profiles (to avoid questions like “why does this profile cost X€”)

• Focus on business benefits

Furious Configuration

Use selective grouping:

Enable “Group rate cards” for complex phases
• Leave some lines visible to show work volume

Balance displayed information:

Display Quantities (to show effort)
• Hide Profiles (to avoid debates on hourly rates)
• Hide detailed rate card lines but keep subtotals

Enrich with business content:

Use “+ Content > Text” to explain the value of each phase
• Add concrete examples or use cases
• Emphasize expected benefits rather than technical composition

Play on visual presentation:

Choose a simplified and professional quote theme
• Use categories to create visually separated sections
• Limit the number of visible lines (grouping by phase)

💡 Tip: For this profile, the “Text description” field on categories is your best ally. Explain why this phase is necessary rather than how it is composed.

Quick Decision Matrix

Client Type

Group rate cards

Display quantities

Display profiles

Recommended spreadsheet mode

Startup / Agile SME

✅ Yes

❌ No

❌ No

Simplified

Corporate

❌ No

✅ Yes

✅ Yes

Standard

Public/Regulated

❌ No

✅ Yes

✅ Yes (+ Tags)

Standard with Tags

Price-sensitive / SMB

⚡ Selective

✅ Yes

❌ No

Simplified or Standard grouped

Implementation Steps

Step 1 — Create Multiple Adapted Quote Themes

• Go to Configuration > Business > Advanced Quote Theme

• Duplicate your default quote theme

• Rename it according to the target profile (e.g., “Detailed Corporate Quote,” “Synthetic Startup Quote,” “Public Sector Quote”)

• Configure display options for each theme:

“Group rate cards” (yes/no)
Display of quantities, units, subtotals
Layout and visible sections

💡 Tip: Start by creating 2 themes: one synthesized (startup/SMB) and one detailed (corporate/public). Then refine according to your needs.

Step 2 — Set Default Display Options

• In each quote theme, define the default settings:

Visible elements (quantities, units, descriptions)
• Display of category subtotals
• Presentation of optional lines

• Test the render by creating a test quote and viewing the PDF preview

⚠️ Note: Changes made to a quote theme are not retroactive. They only apply to new quotes created with that theme.

Step 3 — Train Your Sales Teams

Document your theme strategy:

Create a mapping table: Client profile → Theme to use
• Share quote examples for each profile

Train your sales teams:

Explain why each profile requires a different format
• Show how to choose the right theme when creating the quote
• Provide examples of client feedback based on formats

Establish best practices:

Encourage sales to ask the client for their preferred format
• Document field feedback to refine themes
• Share quotes that worked well

Best Practices and Examples

Example 1: Digital Agency Selling to Different Profiles

Setup Implemented:

“Startup” Theme: Simplified Mode, deliverables only, rich descriptions

“Corporate” Theme: Standard Mode, complete detail with profiles and man-days

“Public Market” Theme: Standard Mode with Tags, complete coding

Result:

• Creation time halved (automatic choice of the right format)

• Conversion rate: +15% on Startup profiles (better suited format)

• 30% reduction in back-and-forth with corporates (sufficient detail from the first send)

Example 2: IT Service Vendor

Setup Implemented:

Single Rate Card loaded in all quotes

2 themes: “Final Client Summary” and “Detailed IT Consultant/Firm”

Result:

• Guaranteed pricing consistency (single rate card)

• Quick format adaptation based on the interlocutor

Example 3: Consulting Firm with Fixed-price Services

Setup Implemented:

Rate Cards by Deliverable (Audit, Strategy, Training, Support)

3 themes by client size

Systematic text descriptions to justify value

Result:

• Fast assembly of customized offers (rate card summary)

• Automatically adapted format based on chosen theme

• Value through descriptions (not just man-days)

Checks and Prerequisites

Required Permissions

⚠️ Note: Access levels may depend on the roles configured in your instance. Check your settings Configuration > Permission Management > Business.

Quote creation and editing: All users with Business rights

Quote theme modification: Generally reserved for administrators

Rate card creation: According to configured Business permissions

Points of Attention

⚠️ Note: Before modifying a quote theme used on ongoing quotes, duplicate it to avoid impacting documents already sent to clients.

💡 Tip: If you're unsure which format to choose for a client, start with the synthesized format. It's always easier to send a detailed version upon request than the reverse.

Further Reading

Key Takeaways

Adapting the format of your quotes according to your client's profile is not about aesthetics; it's a business strategy. A synthesized format reassures a startup of your speed capability, a detailed format proves to a corporate your rigor and transparency. By configuring multiple quote themes in Furious and training your teams to use them, you maximize your chances of signing while reducing time-consuming back-and-forth. Personalizing your quotes becomes a competitive advantage.

Did this answer your question?