Business Context and Objective
Not all your clients read a quote the same way. A startup seeks speed and clarity, a corporate demands transparency and detail, and a public buyer requires complete traceability. Presenting the same quote format to all these profiles risks losing business opportunities due to format mismatch.
🎯 Business Objective: Adapt the presentation of your quotes according to your interlocutor's profile to build trust, speed up decision-making, and increase your conversion rate.
The 4 Typical Client Profiles and Their Expectations
Profile 1: Agile Startup/SME
Their expectations
• Brief and quick-to-read overview
• Focus on deliverables and added value
• No unnecessary technical details
• Trust based on offer clarity
Recommended format: Result-oriented summary
• Presentation by main deliverables only
• Overall amounts by phase
• Text descriptions to explain value
• No display of internal profiles or detailed man-days
Furious Configuration
• Enable rate card grouping:
Go to Configuration > Business > Advanced Quote Theme
• Edit your theme and check “Group rate cards”
• Result: Only deliverables appear on the PDF, with their consolidated total
• Hide technical details:
In the quote preview, click Configuration
• Uncheck “Quantity” and “Unit”
• Hide detailed rate card lines (option “Hide line”)
• Enrich with content:
Use “+ Content > Text” to add business descriptions
• Explain the value of each deliverable rather than its composition
💡 Tip: For this type of client, prefer the Simplified Mode of the spreadsheet, which directly displays streamlined lines without profile detail.
Profile 2: Corporate
Their expectations
• Full transparency on offer composition
• Visibility on involved profiles and their seniority level
• Detail of man-days to justify price
• Consistency between quote and negotiated rate cards
Recommended format: Detailed and structured
• Display all rate card lines
• Visible profiles/skills
• Explicit quantities and units (days, hours)
• Organized by categories and subcategories
Furious Configuration
• Disable rate card grouping:
In Configuration > Business > Advanced Quote Theme
• Uncheck “Group rate cards”
• Result: Each skill line appears in the PDF
• Display all detail elements:
In the quote preview, click Configuration
• Check “Quantity”, “Unit”, “Always show the subtotal of the category”
• Use Standard Mode of the spreadsheet:
List skills in columns
• Associate them with deliverables in rows
• Furious will automatically display the complete breakdown
• Add line descriptions:
Expand each rate card line
• Fill in the field “Text description” to specify the scope
💡 Tip: If you have negotiated rate cards with this client, associate them directly with the client account. They will appear first when creating quotes.
Profile 3: Public/Regulated Sector
Their expectations
• Complete traceability and compliance with guidelines
• Precise referencing of each service
• Justification of applied rates
• Comprehensive documentation for bid files
Recommended format: Ultra-detailed with coding
• Each rate card line referenced and detailed
• Displayed profiles and TJM if required by the market
• Tags for specific coding (e.g., service codes, lots)
• Categories aligned with the specifications
Furious Configuration
• Create a dedicated rate card for public market:
Go to Business > Rate Cards > + Add
• Structure by lots or phases according to the specifications
• Use Tags to add regulatory references
• Enable complete display:
Disable rate card grouping
• Display quantities, units, subtotals
• Enable display of long descriptions
• Document each line:
Systematically fill in the “Text description” fields
• Add Tags for reference (e.g., “Lot 1”, “Service Code A3”)
• Indicate required profiles and skills
• Customize the quote theme:
Create a specific theme for public markets
• Include mandatory legal notices
• Configure the display of regulatory information
Profile 4: Price-sensitive Client/SMB
Their expectations
• Clear justification of price-quality ratio
• Understanding of what they are actually purchasing
• No technical jargon or unnecessary details
• Reassurance on delivered value
Recommended format: Balance between summary and detail
• Clearly identified deliverables with rich descriptions
• Visible quantities to show effort
• Hide profiles (to avoid questions like “why does this profile cost X€”)
• Focus on business benefits
Furious Configuration
• Use selective grouping:
Enable “Group rate cards” for complex phases
• Leave some lines visible to show work volume
• Balance displayed information:
Display Quantities (to show effort)
• Hide Profiles (to avoid debates on hourly rates)
• Hide detailed rate card lines but keep subtotals
• Enrich with business content:
Use “+ Content > Text” to explain the value of each phase
• Add concrete examples or use cases
• Emphasize expected benefits rather than technical composition
• Play on visual presentation:
Choose a simplified and professional quote theme
• Use categories to create visually separated sections
• Limit the number of visible lines (grouping by phase)
💡 Tip: For this profile, the “Text description” field on categories is your best ally. Explain why this phase is necessary rather than how it is composed.
Quick Decision Matrix
Client Type | Group rate cards | Display quantities | Display profiles | Recommended spreadsheet mode |
Startup / Agile SME | ✅ Yes | ❌ No | ❌ No | Simplified |
Corporate | ❌ No | ✅ Yes | ✅ Yes | Standard |
Public/Regulated | ❌ No | ✅ Yes | ✅ Yes (+ Tags) | Standard with Tags |
Price-sensitive / SMB | ⚡ Selective | ✅ Yes | ❌ No | Simplified or Standard grouped |
Implementation Steps
Step 1 — Create Multiple Adapted Quote Themes
• Go to Configuration > Business > Advanced Quote Theme
• Duplicate your default quote theme
• Rename it according to the target profile (e.g., “Detailed Corporate Quote,” “Synthetic Startup Quote,” “Public Sector Quote”)
• Configure display options for each theme:
“Group rate cards” (yes/no)
• Display of quantities, units, subtotals
• Layout and visible sections
💡 Tip: Start by creating 2 themes: one synthesized (startup/SMB) and one detailed (corporate/public). Then refine according to your needs.
Step 2 — Set Default Display Options
• In each quote theme, define the default settings:
Visible elements (quantities, units, descriptions)
• Display of category subtotals
• Presentation of optional lines
• Test the render by creating a test quote and viewing the PDF preview
⚠️ Note: Changes made to a quote theme are not retroactive. They only apply to new quotes created with that theme.
Step 3 — Train Your Sales Teams
• Document your theme strategy:
Create a mapping table: Client profile → Theme to use
• Share quote examples for each profile
• Train your sales teams:
Explain why each profile requires a different format
• Show how to choose the right theme when creating the quote
• Provide examples of client feedback based on formats
• Establish best practices:
Encourage sales to ask the client for their preferred format
• Document field feedback to refine themes
• Share quotes that worked well
Best Practices and Examples
Example 1: Digital Agency Selling to Different Profiles
Setup Implemented:
• “Startup” Theme: Simplified Mode, deliverables only, rich descriptions
• “Corporate” Theme: Standard Mode, complete detail with profiles and man-days
• “Public Market” Theme: Standard Mode with Tags, complete coding
Result:
• Creation time halved (automatic choice of the right format)
• Conversion rate: +15% on Startup profiles (better suited format)
• 30% reduction in back-and-forth with corporates (sufficient detail from the first send)
Example 2: IT Service Vendor
Setup Implemented:
• Single Rate Card loaded in all quotes
• 2 themes: “Final Client Summary” and “Detailed IT Consultant/Firm”
Result:
• Guaranteed pricing consistency (single rate card)
• Quick format adaptation based on the interlocutor
Example 3: Consulting Firm with Fixed-price Services
Setup Implemented:
• Rate Cards by Deliverable (Audit, Strategy, Training, Support)
• 3 themes by client size
• Systematic text descriptions to justify value
Result:
• Fast assembly of customized offers (rate card summary)
• Automatically adapted format based on chosen theme
• Value through descriptions (not just man-days)
Checks and Prerequisites
Required Permissions
⚠️ Note: Access levels may depend on the roles configured in your instance. Check your settings Configuration > Permission Management > Business.
• Quote creation and editing: All users with Business rights
• Quote theme modification: Generally reserved for administrators
• Rate card creation: According to configured Business permissions
Points of Attention
⚠️ Note: Before modifying a quote theme used on ongoing quotes, duplicate it to avoid impacting documents already sent to clients.
💡 Tip: If you're unsure which format to choose for a client, start with the synthesized format. It's always easier to send a detailed version upon request than the reverse.
Further Reading
Key Takeaways
Adapting the format of your quotes according to your client's profile is not about aesthetics; it's a business strategy. A synthesized format reassures a startup of your speed capability, a detailed format proves to a corporate your rigor and transparency. By configuring multiple quote themes in Furious and training your teams to use them, you maximize your chances of signing while reducing time-consuming back-and-forth. Personalizing your quotes becomes a competitive advantage.
